Complaints about the conduct of audits

Complaints about the conduct of audits specifically include:

  • complaints and allegations that the work performed fails to comply with professional standards and regulatory and legal requirement, and
  • allegations of non-compliance with VAGO’s system of quality control.

On occasions, feedback may be given during an audit to an Audit Sector Director or the audit engagement team and resolved during the audit. This type of feedback is not considered a complaint under this policy.

There are a number of ways to make a complaint, either verbally or in writing.  Verbal complaints may be made by contacting the Director, Methodology & Standards, Financial Audit on 8601 7000.

If you have a complaint about the conduct of audits, please contact us in one of the following ways:

By mail

Director, Methodology & Standards
Victorian Auditor-General’s Office
Level 24, 35 Collins Street
Melbourne VIC 3000

By email

auditcomplaints@audit.vic.gov.au

By phone

(03) 8601 7000

By fax

(03) 8601 7030

If the complaint relates to a particular audit engagement, you may wish to address the complaint to the relevant Sector Director or another suitable member of the engagement team.

Information to be included in the written complaint

When making a written complaint, please provide the following information:

  • your name, job title, organisation and contact details
  • your relationship with VAGO
  • the nature of your complaint, including when the conduct giving rise to the complaint occurred
  • where the complaint relates to alleged non-compliance with professional standards or regulatory or legal requirements, please identify specific standards or requirements that you consider may have not been complied with
  • details of the VAGO employees involved, where applicable
  • details of any prior discussions with VAGO employees in relation to the complaint
  • copies of any documentation you have to support the complaint
  • the remedy or resolution you are seeking as a result of raising the complaint.

Further action for complaints about the conduct of audits

If you are dissatisfied with VAGO’s handling of the complaint, you have a right to ask for reconsideration of the complaint by the Director – Methodology & Standards. Such a request should be made in writing to the address provided above. If you are still dissatisfied after the reconsideration of the complaint, you may have a right to refer the matter to one of the following bodies.

Complaints regarding the professional conduct of a registered member of the Institute of Chartered Accountants in Australia or CPA Australia may be referred to those bodies, as detailed below.

The Institute of Chartered Accountants in Australia

The Professional Conduct Consultant
The Institute of Chartered Accountants in Australia
GPO Box 9985,
Sydney NSW 2001
Phone: 1300 137 322

Email: membercomplaints@charteredaccountants.com.au

CPA Australia

Manager professional conduct
CPA Australia
Locked Bag 23
Grosvenor Place,
Sydney NSW 1220
Phone: 1300 73 73 73