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International experience has confirmed
that developing reliable and effective public transport ticketing
systems is both difficult and expensive. Victoria’s ‘smartcard’
public transport ticketing system (NTS) is a case in point. It
involves a government investment of more than $500 million, and it
promises to transform the operations of the public transport
network.
This report examined whether the
tender process for the NTS was properly conducted and identifies
lessons and relevant areas of good practice for future management
of major tenders.
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