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Timely access to care is important. For patients requiring
emergency care, as well as those waiting for elective surgery, the
time taken to receive services can significantly affect clinical
outcomes.
A key objective for the Department of Human Services (DHS) is
‘timely and accessible human (health) services’. DHS measures this
aspect of hospital performance using 12 access indicators. These
measure access to emergency care and to elective surgery.
The audit objective was to determine whether reported access
indicators are relevant, appropriate and fairly represent hospital
performance.
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