The agencies examined cannot be confident that they are
effectively managing all aspects of their telecommunications usage
None of these agencies had sufficient organisation-wide controls
to effectively manage the major drivers of both fixed voice and
mobile expenditure—particularly call costs, mobile data use and
Weak central oversight, coupled with highly variable and
devolved management arrangements within each agency means that,
while there were isolated examples of good practice that produced
material savings, it was not evident that these were being
consistently applied throughout the organisation.
None of the agencies examined demonstrated regular
whole-of-organisation oversight and monitoring of
telecommunications usage and expenditure. Nor was it evident that
executive management was systematically apprised of the
effectiveness of related management controls and initiatives.
These weaknesses impede the capacity of each agency to identify
and minimise waste and to fully leverage savings opportunities
across the whole organisation.
Growing pressure on agency operating budgets to reduce
administrative costs indicates that agencies need to take more
focused and coordinated action to address these issues.