This audit examined strategies for delivering services online
via digital devices. Phase one of this audit specifically reviewed
the Victorian Government ICT Governance Framework and the
delivery of the Victorian Government Digital
Strategy (Digital Strategy).
We found that a coordinated and effective whole-of-public-sector
approach to digital service delivery has yet to be achieved due to
weak strategic leadership and ownership of whole-of-public-sector
ICT governance. This issue was further exacerbated by the
ineffective coordination and implementation of the Digital
Strategy, weak monitoring and accountability mechanisms and
ineffective digital engagement to drive digital readiness.
Departments and agencies faced challenges and difficulties in
consistently mapping and estimating the types, volumes and costs of
service transactions, as part of efforts to transition them online.
As a result of the 2014 change of government and January 2015
machinery-of-government changes, the ICT Governance Framework and
associated strategies are in a state of change and currently under
Without comprehensive and urgent actions to address these
governance arrangements and ownership issues, this instability will
continue to undermine the establishment of any well-coordinated and
integrated approach to delivering public services online
effectively and efficiently.
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Team LeaderRue Maharaj
Engagement Quality Control Reviewer
Last updated on 31/08/2016