Revenue management

Overview

Objective

To determine whether the State Revenue Office's collection and management of state revenue is cost-effective.

Issues

The State Revenue Office (SRO) is the Victorian Government’s major revenue management agency. It is responsible for administering a range of state taxes, duties, grants and levies, and collected more than $18.9 billion in 2019–20. The revenue collected by SRO is used to fund government spending on hospitals, schools, transport and other infrastructure.

To effectively fulfil its functions, SRO needs to ensure that taxpayers pay the correct amount of tax when it is due, and that those receiving grants or rebates are entitled to them.

This audit will focus on how SRO manages revenue collection, including its debt and compliance strategies, key information systems and recent digitalisation initiatives.

Proposed agencies

DTF and SRO.

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