Conclusion
SRO has reduced its costs to collect tax in some areas. But its overall costs have increased over time. SRO cannot show if this increase is due to inefficiencies or factors outside its control.
SRO has initiatives to reduce the amount of time, effort and money taxpayers need to meet their obligations. It also has initiatives to improve how it monitors noncompliance. SRO expects these initiatives will improve taxpayers’ compliance and awareness of their obligations.
There are opportunities for SRO to further improve its services.