Information privacy

VAGO is strongly committed to protecting the privacy of individuals.

We collect and hold personal information in the course of our business in line with our Privacy Policy, which is available on request.

We will use personal information for the primary purpose it was collected. We may use or disclose personal information for another purpose, but only if it is related to the primary purpose and you would reasonably expect us to use or disclose the information for that purpose.

We will also use and disclose personal information if it is required or authorised by law. For instance, the Auditor-General is required by the Audit Act 1994 to notify the Independent Broad-based Anti-Corruption Commission (IBAC) of any matter that appears to involve corrupt conduct.

Other situations where we will use or disclose your personal information could include:

  • a serious and imminent threat to an individual's life, health, safety or welfare; or a serious threat to public health, public safety or public welfare
  • if we reasonably believe that the use or disclosure is reasonably necessary for a law enforcement agency for matters relating to criminal offences, proceeds of crime, protection of public revenue, or serious improper conduct.

We will only collect sensitive information from you (such as data about racial or ethnic origin, religious belief, political opinions, membership of a trade union or professional association, sexual preference or criminal record) if the collection is required under law or if you have given consent.

How can I access my information?

You have a right to access and correct personal information that VAGO holds about you. You can request access to your information from VAGO.

If the information is audit evidence, we cannot disclose this information due to secrecy requirements in the Audit Act 1994 relating to audit evidence. In this case, we cannot provide access.

We will correct inaccurate, incomplete or out-of-date personal information when new details are provided.

Why does VAGO collect information?

We collect personal information for different reasons, including when someone:

  • is included in an audit
  • calls or writes to us
  • makes a complaint
  • applies for a job
  • tenders a product or service
  • subscribes to a mailing list.

How does VAGO ensure that information is accurate and up to date?

We take reasonable steps to make sure that the personal information we hold is accurate, complete and up to date. To assist us with this, please try to ensure that the personal information you provide to VAGO is accurate and complete.

How does VAGO store and protect information?

We maintain a secure system for storing personal information. We have policies and procedures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. When personal information does not need to be held anymore, we will dispose of it appropriately and according to legislative requirements.

Complaints regarding breaches of privacy

Breaches or interferences of privacy can be brought to the attention of our privacy officer.

All complaints should be in writing and include:

  • how you believe your privacy has been breached
  • the effect that the breach has had on you
  • what you would like VAGO to do in response to your complaint.

If we do not respond within 28 days or you are unsatisfied with our response, you can complain to the Office of the Victorian Information Commissioner.