Appendix G: Agency responses to assurance review
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Appendix F: The Committee of Sponsoring Organizations of the Treadway Commission’s Internal Control – Integrated Framework (COSO framework)
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Appendix E. Between-year trends of departmental completion times
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Appendix D: Engagements and agencies in this review
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Appendix C: Scope of this review
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Appendix B: Abbreviations, acronyms and glossary
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Appendix A: Submissions and comments
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2. How our recommendations seek to improve public services
Our recommendations suggest what agencies should improve and the type of action required to make these improvements.
We categorised our recommendations using the COSO framework to help us understand what and how agencies should improve.
We also grouped our recommendations into themes to understand what we commonly recommend agencies should improve.
1. How agencies responded to our recommendations
We consulted with the audited agencies and considered their views when reaching our conclusions. The agencies’ responses are in Appendix A.
Performance engagements and recommendations
We conduct performance engagements that assess whether public sector agencies have efficient, effective, economical and compliant programs and services.
Appendix C: Audit scope and method
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