Modernising myki

Why this is important

The electronic ticket system myki is used for travel on trains, trams and buses in Melbourne and parts of regional Victoria. 

In November 2021 the Victorian Government sought expressions of interest to deliver a more efficient and effective myki system. In 2023, the government awarded Conduent a $1.7 billion contract to operate the existing system while also developing the capability for 'tap and go' fare payments. HCLTech is also under contract to develop a concession entitlement validation platform that will integrate with the new ticketing software. 

This engagement will examine the planning, procurement and implementation of the new myki contract, including a review of what other available technologies were considered. 

Given recent reports of project delays and contractual disputes, we will also assess how the project roll-out is progressing compared to the original contract.

What we plan to examine

We plan to examine if the myki modernisation is on track to deliver a public transport ticketing system that achieves value for money and expected functionality. 

Who we plan to examine

Department of Transport and Planning

Department of Treasury and Finance

Department of Premier and Cabinet

VicTrack

V/Line

Conduent 

Convergint 

HCLTech

Metro Trains Melbourne 

Yarra Journey Makers (operator of the Yarra Trams franchise)

Further information

This engagement builds on several previous reports about public transport ticketing:

• New Ticketing System Tender (2007) 
• Operational Effectiveness of the myki Ticketing System (2015)
• Follow Up of Selected 2014–15 Performance Audits (Operational Effectiveness of the myki Ticketing System) (2017).