Delivering public sector ICT projects

Why this is important

Information and communication technology (ICT) is central to how governments deliver programs and services to the community. ICT projects often aim to increase productivity, improve information management or streamline administration. 

The Department of Government Services reports on the progress of public sector ICT projects with budgets over $1 million. In June 2025, there were 243 active projects with a combined value of $3.3 billion. Over a third were facing issues, including timeline delays and budget concerns. 

Over the last 20 years, our reports have identified a range of challenges public sector ICT projects face. These include weaknesses in governance and oversight, lack of technical capability and poor contract management. 

In late 2025, the government's response to the Independent Review of the Victorian Public Service announced plans to improve the efficiency of service delivery by increasing digitisation, especially for back-office functions. It is important that agencies understand common weaknesses in past ICT project implementation to ensure new projects have the best chance of success.

What we plan to examine

We plan to examine if public sector ICT projects are being delivered on time, within budget and achieving their intended benefits. 

Who we plan to examine

Department of Government Services

A selection of government agencies

Further information

This engagement builds on our reports:

The Victorian Government ICT Dashboard (2018)

Digital Dashboard: Status Review of ICT Projects and Initiatives – Phase 2 (2016)

Digital Dashboard: Status Review of ICT Projects and Initiatives (2015).