Reliable service information for public transport users

Why this is important

Passengers made around 500 million public transport journeys in Victoria in 2024–25. Reliable service information lets passengers make informed choices about the time, route and mode of their travel. It also helps them adjust their plans if there are disruptions or circumstances change. Reliable public transport service information also makes the transport network more efficient.

Passengers can access public transport service information in a range of ways. They increasingly rely on digital channels, including the Public Transport Victoria app, and other platforms that public transport service operators and third-party providers manage.

The reliability and timeliness of information provided to passengers relies on the effective integration and publication of information from public transport service operators. It is important that the Department of Transport and Planning has an effective framework in place to ensure that this happens.

What we plan to examine

We plan to examine if public transport service information is accurate, timely and accessible.

Who we plan to examine

Department of Transport and Planning

A selection of public transport operators

Further information

We looked at issues related to customer notifications and service disruptions in our report Managing Disruptions Affecting Victoria's Public Transport Network (2025).