Using artificial intelligence in the public sector

Why this is important

Artificial intelligence (AI) refers to the ability of computer systems to perform tasks that typically require human intelligence. A range of AI tools are available to help users automate tasks, create content and analyse data. These include AI ‘assistants’ such as ChatGPT and Copilot. 

AI tools have the potential to help employees in the Victorian public sector. In 2024, the Department of Premier and Cabinet and the Department of Government Services released guidance to support responsible AI use. The government's response to the Independent Review of the Victorian Public Service in late 2025 announced plans to increase the use of AI across agencies and the creation of an AI Centre of Excellence to uplift skills.

Although AI tools have the potential to save time and streamline work, they also create risks around the misuse of personal or sensitive information and potential lack of transparency around decision-making. As AI tools continue to evolve, the government must ensure that staff are maximising the benefits of AI while managing ethical risks in line with public sector values and community expectations. 

What we plan to examine

We plan to examine if agencies are supporting public sector staff to use AI responsibly.

Who we plan to examine

Department of Government Services

Department of Premier and Cabinet

A selection of government agencies