VicRoads joint venture performance

Why this is important

Most adults in Victoria interact with VicRoads at least once a year for services such as registering vehicles and renewing licences. 

In 2022, a consortium paid $7.9 billion to enter a 40-year joint venture with the government to provide registration and licensing services. As part of the agreement, the consortium can access government systems and data to develop other products and services. 

The joint venture was intended to make registration and licensing processes easier. But service targets for user satisfaction performance and timely customer service measures were reduced for the first years of the agreement and actual performance has been mixed. 

It is important to understand if the joint venture is meeting its contractual targets and achieving the government's objectives, and how it is managing Victorians' personal data.

What we plan to examine

We plan to examine if the VicRoads registration and licensing joint venture is achieving its intended benefits.

Who we plan to examine

CP Services Victoria Pty Ltd as trustee for the Victorian CP Services Trust (custom plates operator)

Department of Transport and Planning 

Department of Treasury and Finance 

R&L Services Victoria Pty Ltd as trustee for the Victorian R&L Services Trust (registration and licensing operator) known as VicRoads