Victorian Auditor-General's Office

1 Background

1.1 Introduction

The rapid growth in the use of digital devices in the community is challenging the public sector's ability to effectively engage with citizens and consumers when delivering services and providing information.

A 2014 independent global study on user satisfaction with digital government services suggests that about 52 per cent of Victorians are satisfied with government services online. However, there are increasing demands for government services to be delivered online and to be accessible anytime, anywhere, via any digital device.

Appendix A. Audit Act 1994 section 16—submissions and comments

Introduction

In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided to the relevant agencies with a request for their submissions or comments.

The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.

Responses were received as follows:

2 ICT expenditure

At a glance

Background

This part examines the information and communications technology (ICT) expenditure data provided by all 417 agencies included in the audit.

Conclusion

Victorian agencies and entities are currently not in a position to assure Parliament and the Victorian community that ICT investments have resulted in public value.

The current financial and management processes do not enable comprehensive reporting on actual ICT expenditure across the public sector.

Appendix A. Audit Act 1994 section 16—submissions and comments

Introduction

In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided to the relevant agencies with a request for their submissions or comments.

The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.

Responses were received as follows:

3 ICT projects

At a glance

Background

The Victorian public sector does not have a good track record with information, communication and technology (ICT) projects. Previous VAGO performance audits and Ombudsman reports have shown significant weaknesses in the planning and implementation of ICT projects.

2 ICT expenditure

At a glance

Background

This part examines the information and communications technology (ICT) expenditure data provided by all 417 agencies included in the audit.

Conclusion

Victorian agencies and entities are currently not in a position to assure Parliament and the Victorian community that ICT investments have resulted in public value.

The current financial and management processes do not enable comprehensive reporting on actual ICT expenditure across the public sector.

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