Managing complaints against Ticket Inspectors

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The Public Transport Ombudsman scheme provides a dispute resolution service for users of public transport services who have complaints about ticketing, infrastructure, service delivery, staff and authorised officers. This audit examined whether the scheme’s governance and institutional arrangements for managing complaints against authorised officers were effective and efficient.

Government Advertising

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This audit analyses the changes in government practices in light of the increased coordination of state-sponsored promotional activity. It examines current practices and eight selected campaigns, and assesses them against the government’s own criteria for ensuring probity around such activities.

Planning for a capable Victoria Police workforce

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In this audit assessed whether Victoria Police is adequately planning for a workforce capable of achieving the outcomes established by the government’s Growing Victoria Together policy, particularly in relation to the need to improve public safety.