4 Whole-of-government approach
At a glance
Background
A whole-of-government approach is needed in the provision of services to migrants, refugees and asylum seekers to ensure that services are accessible, well-coordinated and meeting need.
3 Monitoring and reporting on service accessibility
At a glance
Background
Effective data collection enables departments and funded agencies to improve their understanding of the needs of their client groups. Monitoring service accessibility enables issues affecting access to be addressed in a timely and effective way. Reporting on service accessibility holds government departments and service providers accountable for their performance.
2 Planning for effective and accessible services
At a glance
Background
A comprehensive understanding of the barriers to—and enablers of—effective access is needed if departments are to develop strategies and programs that meet the needs of migrants, refugees and asylum seekers.
1 Background
1.1 Introduction
Providing accessible and responsive services to migrants, refugees and asylum seekers is critical if they are to settle effectively into a new country, rebuild their lives and contribute socially, economically, intellectually and culturally to the Victorian community. The economic, social and personal costs of not being able to access relevant services to meet basic health, education and other needs are high for both individuals and the community.
Auditor-General's comments
 John Doyle Auditor-General |
Audit team Michele Lonsdale—Sector Director Karen Ellingford—Team Leader Teri Lim—Analyst Joanna Humphries—Analyst |
Access to Services for Refugees, Migrants and Asylum Seekers: Message
Ordered to be printed
VICTORIAN GOVERNMENT PRINTER May 2014
PP No 324, Session 2010–14
Access to Services for Refugees, Migrants and Asylum Seekers
Body
The audit assessed the accessibility of government services for migrants, refugees and asylum seekers.
Appendix A. Audit Act 1994 section 16—submissions and comments
Introduction
In accordance with section 16(3) of the Audit Act 1994, a copy of this report was provided to the named departments and agencies with a request for submissions or comments.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Responses were received as follows:
4 Agency compliance with policy, standards and process requirements
At a glance
Background
Each of the 20 inner Whole‑of‑Victorian‑Government (WoVG) agencies is required to develop its own information security management framework (ISMF), providing its agency with appropriate policy direction and guidance. There is no requirement for outer WoVG agencies to conform to any specified standard for their own agency ISMF.
3 Oversight and coordination of information security threats
At a glance
Background
The Department of State Development, Business and Innovation (DSDBI) receives cyber alerts from Australian Government agencies and distributes them to relevant Victorian agencies.
Agencies are responsible for registering their internet protocol (IP) addresses with the regional registrar. The Australian Signals Directorate and other agencies use this registry to identify operators of networks facing a potential cyber threat.