The Public Transport Ombudsman scheme provides a dispute resolution service for users of public transport services who have complaints about ticketing, infrastructure, service delivery, staff and authorised officers. This audit examined whether the scheme’s governance and institutional arrangements for managing complaints against authorised officers were effective and efficient.

The objective for this audit was to assess the adequacy of the state’s planning, procurement and management of the Royal Women’s Hospital (RWH) redevelopment.

The audit examined the Wimmera-Mallee Pipeline project selection processes, governance arrangements, procurement of goods and services, and the construction of the pipelines.

The audit examined: the extent of achievement of implementation, milestones and budgeted costs, the extent of realisation of the expected benefits as set out in the ICT strategy, the effectiveness of overall monitoring and review of the program, the soundness of controls in place to assure the probity of procurement processes.

This report examined how well the Department of Sustainability and Environment had selected, prioritised and monitored water infrastructure projects included within state-wide and regional strategies. These strategies included the white paper, Securing our Water Future Together, the Central Region sustainable water strategy and the $4.9 billion Victorian water plan.

As Melbourne's population continues to grow, community and industry demands upon the metropolitan freeway network are also growing. This report examines the funding and delivery of 2 freeway upgrades: the completed Tullamarine Calder Interchange (TCI) project, and the recently commenced M1 upgrade project. The State’s contribution to these upgrades was funded through the encashment of concession notes held by the State under the CityLink toll road concession with the Transurban Group.

International experience has confirmed that developing reliable and effective public transport ticketing systems is both difficult and expensive. Victoria's 'smartcard' public transport ticketing system (NTS) is a case in point. It involves a government investment of more than $500 million, and it promises to transform the operations of the public transport network. This report examined whether the tender process for the NTS was properly conducted and identifies lessons and relevant areas of good practice for future management of major tenders.

Specific Purpose Funds (SPFs) are moneys and property received by public health services from various sources and may include donations, bequests and research funding. Public health services disclosed in excess of $255 million in SPF reserves and more than $45 million in trust funds in their 30 June 2007 financial statements. Our audit covered 4 public health services which disclosed a total of around $118 million in SPF reserves and $28 million in trust funds in their financial statements. This audit examined how well 4 public health services managed such funds for the period May 2006 through April 2007.

The good practice guide was developed to assist Victorian public sector agencies with their procurement activities.

Since the 1990s, the Victorian Government has supported major events to attract tourists from interstate and overseas to increase Melbourne and Victoria's international profile and benefit the state. In the 2006-07 Budget, the government announced that there would be an additional $50.4 million over 4 years for major events. This increased the funding for major events to approximately $55 million per annum plus consumer price index increases over the period. The audit examined the 3 major phases to the major events management cycle: pre-event assessment, funding management, post-event assessment.