What we found

This section summarises our key findings. Sections 2 and 3 detail our complete findings, including supporting evidence.

In this report we do not specify which findings relate to which agency given the sensitive nature of the weaknesses we observed. But we have given each audited agency a detailed report about their own control deficiencies. 

When reaching our conclusions, we consulted with the audited agencies and considered their views. The agencies’ full responses are in Appendix A.

Our recommendations

We made 7 recommendations to address 3 key findings. The relevant agencies have accepted the recommendations in full or in principle or with qualifications. While our recommendations are directed to audited agencies, we expect all Victorian public sector agencies to implement them where appropriate.

Access to Emergency Healthcare

Body
This audit assessed whether the Department of Health and responsible agencies are addressing Victorians’ need for timely and equitable access to emergency healthcare.

4. Guiding and training

The quality of DH's guidance is improving and councils are accessing it more often. However, it does not always meet council needs.

DH’s training and workshops are effective, but EHOs need more regular sessions and refresher training throughout the year.