DJPR's procurement policy (April 2019) includes provision for management of critical incidents.

Section 3.5 provides information about exemptions. Section 3.5.2 explains that a critical incident is automatic grounds for an exemption from the prescribed market approach (amongst others). Section 3.5.3 offers a process for an exemption from using a mandatory SPC.

Section 6.1 includes information about the fundamental principle of probity.

Section 11 explains the requirements under a critical incident.

This chapter looks at how DJPR managed the procurement of security guards for the Hotel Quarantine Program, during the COVID-19 emergency response.

Critical incident procurement

DHHS's critical incident procurement policy stated that critical incident procurement protocols may be invoked by the Secretary or accountable officer as a result of:

This chapter looks at how the Department of Health and Human Services (DHHS) managed the procurement of a service provider to deliver medical services to people in the Hotel Quarantine Program, during the COVID-19 emergency response.

Click the link below to open a PDF copy of Appendix G: Additional quality and safety performance indicators.

Click the link below to open a PDF copy of Appendix F: Audited health service monitoring of SOP indicators for 2019–20.

Figure E1 shows a selection of measures out of a sample of 16 serious incident action plans we reviewed across the four audited health services compared to better practice examples. The selection captures a spread of incident and measure types from the sampled action plans. There were two incidents where health services used relevant measures to assess the impact of implemented actions. We denote these measures with a ‘^’. 

Click the link below to open a PDF copy of Figure E1: Reported and proposed outcome measures for selected serious incidents.

We briefly discuss the audited health services' initiatives to promote a positive patient safety culture below. PH's placemats and MH's improvement huddles and improvement noticeboards are excluded here as these are covered in Section 2.2.