Appendix D. DHHS's procurement procedures
Critical incident procurement
DHHS's critical incident procurement policy stated that critical incident procurement protocols may be invoked by the Secretary or accountable officer as a result of:
2. DHHS: Procuring medical services for the Hotel Quarantine Program
This chapter looks at how the Department of Health and Human Services (DHHS) managed the procurement of a service provider to deliver medical services to people in the Hotel Quarantine Program, during the COVID-19 emergency response.
Appendix G. Additional quality and safety performance indicators
Click the link below to open a PDF copy of Appendix G: Additional quality and safety performance indicators.
Appendix F. Audited health service monitoring of SOP indicators for 2019–20
Click the link below to open a PDF copy of Appendix F: Audited health service monitoring of SOP indicators for 2019–20.
Appendix E. Assessing the impact of actions to address incidents’ root causes
Figure E1 shows a selection of measures out of a sample of 16 serious incident action plans we reviewed across the four audited health services compared to better practice examples. The selection captures a spread of incident and measure types from the sampled action plans. There were two incidents where health services used relevant measures to assess the impact of implemented actions. We denote these measures with a ‘^’.
Click the link below to open a PDF copy of Figure E1: Reported and proposed outcome measures for selected serious incidents.
Appendix D. Initiatives to promote a positive patient safety culture
We briefly discuss the audited health services' initiatives to promote a positive patient safety culture below. PH's placemats and MH's improvement huddles and improvement noticeboards are excluded here as these are covered in Section 2.2.
Appendix C. Scope of this audit
| Who we audited | What we assessed | What the audit cost |
|---|---|---|
|
We assessed whether health services have adequate systems and processes in place to assure the quality and |
Appendix B. Acronyms and abbreviations
| Acronyms | |
|---|---|
| ACSQHC | Australian Commission on Safety and Quality in Health Care |
| BHS | Ballarat Health Services |
| CEO | chief executive officer |
| DH | Department of Health |
| DHHS | Depa |
Appendix A. Submissions and comments
We have consulted with BHS, DjHS, MH, PH and DH, and we considered their views when reaching our audit conclusions. As required by the Audit Act 1994, we gave a draft copy of this report, or relevant extracts, to those agencies and asked for their submissions and comments.
Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
4. Identifying and responding to quality and safety risks
Conclusion
While health services act when they identify underperformance or emerging risks, they do not consistently identify and respond to quality and safety risks in a timely way. Significant delays in completing serious incident investigations and resulting actions to address underlying issues mean that patients remain at risk of known avoidable harm for too long.