An effective system of performance measurement and reporting is critical if government is to achieve its policy goals in a way that is transparent and accountable.
In Victoria, the performance measurement and reporting system aims to:
 John Doyle Auditor-General |
Audit team Ray Winn—Engagement Leader Kerry Harrison—Team Leader Celinda Estallo—Senior Analyst Sid Nair—Analyst |
Ordered to be printed
VICTORIAN GOVERNMENT PRINTER October 2014
PP No 368, Session 2010–14
In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided t the 11 audited agencies.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Responses were received as follows:
AV |
Ambulance Victoria |
AVL |
Automatic Vehicle Location |
BAL SECC |
Emergency Services Telecommunications Authority State Emergency Communications Centre located at Ballarat |
CAD |
Computer Aided Dispatch |
CFA |
Country Fire Authority |
DEPI |
The Emergency Services Telecommunications Authority's (ESTA) performance standards are target standards determined by the Inspector-General for Emergency Management (IGEM) after consultation with each of the emergency services organisations. They include:
Over the weekend of 21–22 June 2014 a major storm accompanied by high winds and heavy rain was forecast for Victorian coastal areas, including Melbourne. The storm became two major events—one on 23 June 2014 and another on 24 June 2014
The Emergency Services Telecommunications Authority (ESTA) and Victorian emergency services organisations (ESO) use a variety of information and communications technology (ICT) systems and services to exchange operational information.
Figure B1 provides an overview of each of the main systems and services and their key characteristics. This Appendix does not include ESTA's Computer Aided Dispatch (CAD) system.
Figure B1
Overview of emergency services ICT systems
The Emergency Services Telecommunications Authority (ESTA) call-taking and dispatch performance is measured using standards published by the Inspector‑General for Emergency Management (IGEM).
ESTA reports its performance to IGEM each month. The current performance standards are described in Figure A1.
Figure A1
Emergency Services Organisations' Performance Standards
ESTA service |
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