The department has produced guidance and updated practitioner induction training to strengthen integrated practice in The Orange Door.
But it has not updated its interim integrated practice framework as intended. The department told us it plans to do this in 2025.
Further work is needed to make sure guidance materials are up to date and that staff complete required training.
The Orange Door operates across the state. The department developed plans to manage activities and risks during the rollout. Delays, including those caused by COVID 19, were addressed.
The department has developed high-level plans to deliver all elements of the full model set out in the statewide concept document, including aspects of the service model, after hours services, system management and further integration with related service systems. The department has not resourced this work and does not have a date it will be complete by.
In our 2020 audit report we made 9 recommendations to the department. The department accepted all 9 recommendations and developed an action plan to address them.
| Recommendations to the department | The department's committed actions | Status of actions | ||
|---|---|---|---|---|
1 | ||||
Our review followed one line of inquiry:
1. Has the Department of Families, Fairness and Housing (the department) implemented the action plan it developed in response to the 9 recommendations of our 2020 audit report Managing Support and Safety Hubs?
We discuss the 9 actions throughout this report. You can also find them in full in Section 2 and Appendix C.
Our report discusses issues including family violence, which involves behaviour that is physically, emotionally or economically abusive, threatening, coercive or controlling. If you or someone you know is affected by family violence, support options are available, including from the services listed below. If you are in immediate danger contact Triple 000.
Download a PDF copy of Appendix C: Review scope and method.
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Download a PDF copy of Appendix A: Submissions and comments.
We made one recommendation to address our findings. All audited agencies have accepted the recommendation.
For this review we had a single line of inquiry:
1. Do agencies meet the requirements of the Data Quality Information Management Framework standard (Data Quality Standard)?
To answer this question, we examined: