4. 2026–27 parliamentary reports
Overview
Our planned 2026–27 reports
In 2026–27, we plan to table in Parliament:
3. Our performance engagement work program
Performance engagements
What we do
Our performance engagements assess if government agencies are delivering their programs and services effectively, economically and efficiently, and complying with relevant laws.
Under the Audit Act 1994 we can do 2 types of performance engagements:
2. Our financial audit work program
Financial auditing
What we do
Our financial audit services help maintain accountability, transparency and effective financial administration within the Victorian public sector. Our audit opinions provide Parliament and the community with confidence that financial reports and performance statements are reliable for informed decision-making.
Appendix D: Recommendations and actions' status
Download a PDF copy of Appendix D: Recommendations and actions' status.
Appendix C: Review scope and method
Download a PDF copy of Appendix C: Review scope and method.
Appendix B: Abbreviations, acronyms and glossary
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Appendix A: Submissions and comments
Download a PDF copy of Appendix A: Submissions and comments.
3. Costs and benefits of Service Victoria
Although users’ satisfaction with the Service Victoria platform has remained consistently high, DGS does not know if transaction costs have come down since our first audit. This is because DPC did not implement the performance measures we recommended and it agreed to. DGS did not adopt the recommended performance measures when it became responsible for Service Victoria.
2. Delivering and monitoring digital services
DGS does not have a strategy for the future of the Service Victoria platform or a plan to encourage other government agencies to use it for their digital services.
One of DGS's objectives is to make it easier for individuals and businesses to engage with the government. However, DGS's current approach to the Service Victoria platform is mostly focused on maintaining the range of services it offers rather than understanding the need for them and expanding them.
1. Our key findings
What we examined
Our follow-up review followed 2 lines of inquiry:
1. Have agencies implemented their action plans?
2. Has digital delivery of government services improved customer experiences and reduced transaction costs?
To answer these questions, we examined: