VicRoads joint venture performance

Why this is important

Most adults in Victoria interact with VicRoads at least once a year, for services such as vehicle registrations and driver licence renewals. 

In 2022, a consortium paid $7.9 billion to enter a 40-year joint venture with the Victorian Government to provide registration and licensing services. As part of the concession agreement, the consortium can access state systems and data to develop other products and services. 

We will explore how value for money was assessed and informed the government's decision to enter a joint-venture arrangement.

The joint venture was intended to lead to easier registration and licensing processes. But service targets for publicly reported performance measures on user satisfaction and timely customer service have been reduced and actual performance has been mixed. 

This engagement will also examine how well the joint venture is performing against its contractual targets and the state's objectives for the concession. This will include assessing how the joint venture is managing Victorians' personal data.

What we plan to examine

We plan to examine if the VicRoads registration and licensing joint venture is achieving its intended benefits.

Who we plan to examine

Department of Transport and Planning

Department of Treasury and Finance

R&L Services Victoria Pty Ltd, as trustee for the Victorian R&L Services Trust (registration and licensing operator) known as VicRoads

CP Services Victoria Pty Ltd as trustee for the Victorian CP Services Trust (custom plates operator)