Managing Support and Safety Hubs

Tabled: 27 May 2020


Family violence causes lasting physical and psychological harm and can lead to death. 

In 2016, the Royal Commission into Family Violence found that people affected by family violence were not getting the services and support they needed. It recommended that the Victorian Government establish 17 support and safety hubs (hubs) in communities throughout Victoria to make it easier for people to find the help they need. The government committed $448.1 million to open the hubs by 2021. Family Safety Victoria (FSV), overseen by the Department of Health and Human Services (DHHS), is coordinating the delivery of the hubs—now branded as The Orange Door. FSV opened the first five hubs in 2018, and plans to open the remaining 12 by the end of 2022.

Each hub is a partnership between FSV, DHHS and local community service organisations. Hubs bring together practitioners from specialist family violence, perpetrator, child and family and Aboriginal services to work together to address client needs. 

This audit examined whether hubs are providing effective and efficient service coordination for women and families, by assessing how the department and FSV plan the hubs, support hub operations and drive their continuous improvement.

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