This audit will examine V/Line's performance and whether it is managing current and future challenges. It will also examine Public Transport Victoria’s and Department of Economic Development, Jobs, Transport and Resources roles in overseeing and monitoring V/Line’s operational performance and the Department of Treasury and Finance's role in monitoring V/Line’s financial performance.
V/Line, a public sector corporation, is Australia’s largest regional public transport operator—in 2015–16, it carried 17.7 million train and coach passengers. However, V/Line has struggled to deliver on its operational performance thresholds and targets in a challenging environment, consistently failing to meet its targets for punctuality. Additionally, overall customer satisfaction for regional trains over the past three years has fallen.
V/Line faces the challenge of improving its performance in the face of expected further passenger increases and in a strict fiscal environment.