Appendix I. Oversight during implementation
FIGURE I1: Oversight committees during implementation (2015–18)
| Committee | Purpose and meeting frequency | Membership |
|---|---|---|
|
ARMC 2015 to current |
Appendix H. Gateway reviews
As the government classified the Reform Program as HVHR, DTF (in consultation with DPC) arranged six Gateway reviews of SV. Figure H1 provides more information about these reviews.
FIGURE H1: Gateway reviews of SV
Appendix G. Benefits by transaction type
Figure G1 shows SV’s reported avoided costs and re-use benefits by transaction type for 2018–19 and 2019–20.
FIGURE G1: SV’s reported benefits by transaction type for 2018–19 and 2019–20
Appendix F. Summary of SV's performance against its KPIs
FIGURE F1: Summary of SV's performance against its KPIs
Appendix E. Reform Program business case transactions
SV did not deliver all original transactions outlined in the Reform Program business case. Figure E1 outlines the changes to the transactions over time and whether these have been delivered.
FIGURE E1: SV's transactional delivery
Appendix D. Outcomes of the Reform Program
FIGURE D1: Horizon 1 expected outcomes
Appendix C. Scope of this audit
| Who we audited | What we assessed | What the audit cost |
|---|---|---|
|
DPC and SV |
Whether digital delivery of government services has improved customer experience and reduced transaction costs. In particular, we assessed if: |
Appendix B. Acronyms and abbreviations
| Acronyms | |
|---|---|
| ARMC | Audit and Risk Management Committee |
| BoM | board of management |
| DPC | Department of Premier and Cabinet |
| DTF | Department of Treasury and Finance |
| HVHR | high value high risk |
Appendix A. Submissions and comments
We have consulted with DPC and SV, and we considered their views when reaching our audit conclusions. As required by the Audit Act 1994, we gave a draft copy of this report, or relevant extracts, to those agencies and asked for their submissions and comments.
Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
3. Implementation and oversight of SV
Conclusion
DPC and SV have delivered a technology solution that is repeatable and reusable. However, DPC's implementation of SV did not focus on the delivery of financial benefits. This lack of focus, along with poor reporting and stakeholder management by DPC and SV, has resulted in lower-than-expected delivery of benefits.