3 Operational Effectiveness of the myki Ticketing System
3.1 Context
The myki ticketing system is a stored-value smartcard system that allows passengers to pay for travel on metropolitan trains, trams and buses, V/Line commuter trains and some regional town buses. It was first introduced in Victoria in 2008, replacing the magnetic-stripped Metcard tickets for metropolitan public transport by late 2012. The first myki contract expired in 2016 and the government entered into a new $700 million seven-year contract in July 2016 for the operation of the myki ticketing system.