5. Claim processing times

On average, DTP and ERV took 214 days to process claims from regional councils and 118 days to process certified estimates from regional councils.

Claims spent the most time waiting for assessments to start and waiting for missing information.

Processing times decreased substantially as DTP increased its assessor pool and improved its processes.

Covered in this section:

3. Requests for Treasurer's Advances

The Treasurer approved $823.5 million in Victorian Government department requests for Treasurer's Advances for flood relief and recovery within 2 weeks of submission. Departments had spent this funding within 8 months.

The Resource Management Framework helps departments apply the policies, processes and legislative requirements around using public funds. But DTF did not ensure compliance with all the Framework requirements for urgent and unforeseen claims. 

1. Our key findings

What we examined

Our audit followed one line of inquiry: 

  • Did disaster funding arrangements ensure relief and recovery assistance reached communities impacted by the October 2022 floods in a timely way?

To answer this question, we examined: