Download a PDF copy of Appendix C: Audit scope and method.

Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.

Download a PDF copy of Appendix A: Submissions and comments.

The department has started work on some actions but has not been transparent with the community about its progress on other actions.

Some key actions cannot be delivered without further decisions from the Victorian Government.

Covered in this section:

Communities’ access to bus services varies significantly across Melbourne. This is particularly the case for outer metropolitan and high-growth communities. 

While local bus network upgrades and other on-demand services have improved service coverage, the improvement rate is not enough to deliver the broader, system-wide reform consistent with the Bus Plan.

Covered in this section:

Our analysis, based on departmental reporting and available data, shows that Melbourne's bus services do not meet many performance benchmarks.

The way the department uses the data it collects does not fully reflect users’ experience or passenger numbers.

Covered in this section:

We made 3 recommendations to address our findings. The relevant agency has accepted these recommendations in part or in principle. 

What we examined

Our audit followed 2 lines of inquiry: 

1. Does the department, through its Bus Plan, ensure that Melbourne’s bus network is planned and delivered in a way that meets transport users' needs?

2. Are Melbourne’s bus services meeting transport users' needs?

To answer these questions, we examined:

Download a PDF copy of Appendix E: Policy performance data.

Download a PDF copy of Appendix D: Agencies under the Policy.