The department has not always effectively responded to unplanned disruptions and emergencies impacting public transport. While the department has minimised the impacts through effective contractual requirements with PTOs, it has not always met its support obligations under the Sub-Plan.
Covered in this section:
The SEMP and Sub-Plan outline the roles of the department and PTOs in managing unplanned disruptions and emergencies affecting Victoria's public transport network. The department fulfils its role through its internal arrangements and contracts with PTOs. The department, VicTrack and PTOs have emergency management arrangements that are consistent with the Sub-Plan. For PTOs, these arrangements also comply with their contractual requirements.
We made one recommendation to address our findings. The Department of Transport and Planning has accepted this recommendation.
Our audit followed 3 lines of inquiry:
1. Are transport bodies and public transport operators (PTOs) prepared to manage disruptions impacting Victoria’s public transport network?
2. Do transport bodies and PTOs effectively respond to disruptions impacting Victoria’s public transport network?
3. Do transport bodies and PTOs learn from disruptions impacting Victoria’s public transport network?
To answer these questions, we examined:
Download a PDF copy of Appendix G: Data sources used in this review.
Download a PDF copy of Appendix F: Procurement model definitions.
Download a PDF copy of Appendix E: Project self-assessments 2021–22 to 2024–25.
Download a PDF copy of Appendix D: Major project case studies.
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Download a PDF copy of Appendix C: Review scope and method.