Accessibility of tram services



To determine whether tram services are meeting the accessibility needs of mobility challenged passengers.


The Commonwealth's Disability Standards for Accessible Public Transport (2002) (DSAPT) require states and territories to work towards removing discrimination from public transport services. The DSAPT covers all aspects of transport and transport infrastructure, such as ramps and boarding surfaces, doorways and doors, and tactile ground surface indicators. Full compliance with DSAPT for trams is due 31 December 2032. Meeting DSAPT requirements does not guarantee improved transport access for people with a disability, for example, without whole-of-route level-access tram stops, a low-floor tram may not fully meet the needs of people with mobility challenges.

Currently, only 25.4 per cent of Melbourne tram stops have level access and 34.8 per cent of trams have low floors. Only 7 per cent of tram services across the network combine low-floor trams with level-access stops. Progress on upgrading tram stops to level-access stops has slowed in recent years and since 2016–17, agencies have not delivered the target number of upgrades.

This audit will examine whether actions to meet the DSAPT requirements for tram services are meeting the accessibility needs of passengers with a mobility challenges.

Proposed agencies

Department of Transport, Public Transport Victoria, VicRoads, Yarra Trams.

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