Fair presentation of service delivery performance—2023
We plan to determine whether DELWP fairly presents their service delivery performance information.
Why this is important
DTF delivers BP3 in May each year. BP3 outlines the government’s priorities for the goods and services it will provide to Victorians. BP3 also specifies the measures and targets it uses to determine whether they are achieving what they set out to.
Parliament and the community want departments to fairly present their service performance and accurately report those results. However, our audits have found significant and persistent weaknesses in departments’ performance reporting, including weak links between the objectives they set and the way they measure success.
What we plan to examine
This limited assurance review is the second in a series on the fair presentation of performance information. We will explore whether measures are material to departmental performance, how targets are set, how they are defined as met, and whether departmental performance statements provide an accessible understanding of performance against budget.
We propose to scope DELWP into this engagement as our agency in focus.