This appendix maps the five audited TAFEs' enrolment processes from the viewpoint of prospective students. As discussed in Part 1, we examined the standard pathway of a domestic applicant seeking to enrol in a Skills First course. We did not investigate the enrolment process for:
- international students
- full-fee-paying students
- apprentices or trainees
- individuals that require specialist assistance, such as non‑English‑speaking migrants.
Although our process maps do not reflect these cohorts' experiences, TAFEs must manage their pathways alongside the standard domestic applicant, which may present different issues and complexities. In addition, as our maps are from the viewpoint of prospective students, they do not include back‑of‑house administrative tasks.
- coloured shapes designate start and end points for prospective students; clear shapes designate key touchpoints for both parties; and the double‑lined shapes designate decision points for the TAFE
- green shapes represent the enquiry phase; purple shapes represent the application phase; orange shapes represent key assessment periods; and blue shapes represent the enrolment finalisation phase
- computer symbols represent activities that prospective students can complete remotely online, while people symbols represent activities that the prospective student must complete in-person.
- Box Hill Institute (BHI)
- Melbourne Polytechnic (MP)
- William Angliss Institute of TAFE (WAI).
We have made two process maps for Box Hill to represent their older process and their new system.
Box Hill's new enrolment process
Box Hill's older enrolment process
Melbourne Polytechnic's enrolment process
SuniTAFE's enrolment process
Swinburne's enrolment process
William Angliss' enrolment process