Enrolment Processes at Technical and Further Education Institutes

This appendix summarises results from our online survey of individuals who enquired about enrolment or enrolled at one of the five audited TAFEs between 1 October 2018 and 28 February 2019. We present the survey results that support findings discussed in the report.

How to interpret survey results

We reported survey estimates using a 90 per cent confidence interval, calculated with a margin of error for each TAFE.

The margin of error measures how accurately a survey estimate represents the larger population of individuals who may have enquired or enrolled at each TAFE. We report the margin of error for each TAFE in Figure D1.

The margin of error for each TAFE must be applied to all estimates to calculate a confidence interval. The confidence interval shows the range of values for which we can be 90 per cent confident that the true value for the population lies within. For example, if 65 per cent of survey respondents at Box Hill enrolled online, we apply a margin of error of ± 4 and can be 90 per cent confident that the true value lies between 61 and 69 per cent.

Differences between survey responses are meaningful when the confidence intervals for an estimate do not overlap. For example, we can be 90 per cent confident that more individuals at Box Hill enrolled online (61 to 69 per cent) than over the phone (34 to 42 per cent), as the confidence intervals do not overlap.

Figure D1
Response rate for VAGO survey of prospective TAFE students

TAFE	Invitations sent	Responses received	Response rate (%)	Margin of error (%)
Box Hill	8 519	504	5.92	± 4
Melbourne Polytechnic	11 048	521	4.72	± 4
SuniTAFE	1 106	76	6.87	± 9
Swinburne	1 512	73	4.83	± 9
William Angliss	1 969	79	4.01	± 9
Total	24 154	1 253	5.19	n/a

Source: VAGO.

Figures D2 to D8 detail the responses to survey questions that we used to support our audit findings.

Figure D2
Question 4: Overall, how easy or difficult was it for you to apply and enrol at your TAFE? (select one response)

Note: Percentages have been rounded.
Source: VAGO.

Figure D3
Question 7: How did you enquire, apply and enrol into the course? (select all that apply)

Source: VAGO.

Figure D4
Question 8: How would you like to apply, enquire, and enrol? (select all that apply)

Source: VAGO.

Figure D5
Question 9: How many visits did you make to your TAFE in person as part of the enrolment process? (select one response)

Note: Percentages have been rounded.
Source: VAGO.

Figure D6
Question 13: Thinking about the enrolment steps that you completed, about how much time in total did those steps take to complete? (select one response)

Note: Percentages have been rounded.
Source: VAGO.

Figure D7
Question 14: Did you end up enrolling in the course that you applied to? This means that you enrolled in units and/or received a statement of fees (select one response)

Source: VAGO.

Figure D8
Question 15: (when the answer to Question 14 is 'No') Why did you not enrol in the course? (select one response)

Note: Reported percentages calculated for the total proportion of respondents for each TAFE, to enable comparisons with other survey items.
Source: VAGO.

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