Contract Management Capability in DHHS: Service Agreements

Tabled: 20 September 2018

Acronyms and abbreviations

ANAO

Australian National Audit Office

CIMS

Client Incident Management System

DHHS

Department of Health and Human Services

DPAC

Divisional Performance, Assurance and Compliance

FAC

Funded Agency Channel

FOPMF

Funded Organisation Performance Monitoring Framework

HACC

Home and Community Care

KPI

key performance indicator

LEO

local engagement officer

MACNI

Multiple and Complex Needs Initiative

RAT

Risk Assessment Tool

SACC

Service Agreement Compliance Certification

SAMS2

Service Agreement Management System

SDT

Service Delivery Tracking

SSG

service standards and guidelines

TAFE

technical and further education

VAGO

Victorian Auditor-General's Office

VGPB

Victorian Government Purchasing Board

VPS

Victorian Public Sector

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