Contract Management Capability in DHHS: Service Agreements

Tabled: 20 September 2018

Appendix C. DHHS service system outcomes and key results

DHHS established five outcomes in its 2017 strategic plan. This audit focused on one of these—'Victorian Health and Human Services are person-centred and sustainable'. Figure C1 outlines the DHHS service system outcomes and key results under this direction.

Figure C1
DHHS service system outcomes and key results

Outcome

Key result

Description

Services are appropriate and accessible in the right place

1

Increase participation in universal and earlier intervention services—especially by Aboriginal Victorians

2

Reduce the average wait time for people on the priority housing list

3

Improve the timeliness of access to elective surgery, emergency department treatment, outpatient services, ambulance services and palliative care

4

Reduce unexplained variation in the care people receive—especially for disadvantaged groups

Services are inclusive and respond to choice, culture, identity, circumstances and goals

5

Increase client and patient choice concerning the services and treatment they receive

6

Increase diversity of the department's workforce—especially Aboriginal people employed in senior roles

7

Increase citizen engagement in the design and delivery of services

8

Increase participation of service providers and staff in the design of services

Services are efficient and sustainable

9

Reduce demand for acute services to manage complex and chronic conditions

10

Increase the proportion of service assets that are appropriately maintained

11

Increase the proportion of capital projects delivered on time and on budget

12

Improve alignment of our health, human services and community recreation assets with the needs of clients, patients and Victoria's growing population

13

Reduce waste arising from the use of inappropriate care

Services are safe, high‑quality and provide a positive experience

14

Improve patient- and client-reported experiences of care and treatment

15

Reduce restrictive practices in formal care settings

16

Increase the transparency of service safety and quality

17

Reduce assault, exploitation and neglect of clients and patients cared for in formal settings

Source: VAGO based on the Victorian public health and wellbeing outcomes framework.

Back to Top