Contract Management Capability in DHHS: Service Agreements

Tabled: 20 September 2018

Appendix F. Risk assessment tool action types and timeframes

Figure F1
Risk assessment tool action types and timeframes

Severity

Response action

Action completion time frame

Minor

  • Remedial action
  • 0–12 months

Moderate

  • Remedial action
  • 0–4 months
  • Staff to ensure actions occur as soon as possible if risk needs to be addressed within a shorter time frame
  • Collaborative service review and action plan
  • Service reviews (collaborative and investigative) to commence as soon as possible
  • Service review completion time frame will depend on size and methodology

Major

  • Remedial action
  • At least one action to be addressed within one month
  • Immediate action if service user safety or wellbeing is compromised
  • Collaborative service review and action plan
  • Investigative service review
  • Service reviews (collaborative and investigative) to commence as soon as possible
  • Service review completion time frame will depend on size and methodology
  • Enacting of clauses under the service agreement or legislation if breach identified
  • Not specified

Critical

  • Remedial action (if possible)
  • At least one action to be addressed within one month
  • Immediate action if service user safety or wellbeing is compromised
  • Investigative service review
  • Service reviews to commence as soon as possible
  • Service review completion time frame will depend on size and methodology
  • Enacting of clauses under the service agreement or legislation if breach identified
  • Not specified

Source: VAGO based on information from DHHS.

Back to Top