Contract Management Capability in DHHS: Service Agreements

Tabled: 20 September 2018

Appendix E. Survey results: funded organisations

The following charts summarise the responses to our survey of organisations that DHHS funds through service agreements. It includes quantifiable responses to our survey questions and excludes open-text responses.

We distributed our funded organisation survey to 1 021 funded organisations. These recipients were compiled through a SAMS2 report that listed the main contact for any funded organisation with a head office or postal address. This SAMS2 report excludes organisations that only have a short-form agreement with DHHS, as well as organisations with contact details that were not finalised as at 4 April 2018.

We received 355 responses, equating to a response rate of 35 per cent.

Figure E1
Question 1: What services does DHHS mainly fund your organisations for?

Figure E1 displays Question 1: What services does DHHS mainly fund your organisations for?

Source: VAGO.

Figure E2
Question 2: Which DHHS area/s does your organisation deliver services in?

Figure E2 dislpays Question 2: Which DHHS area/s does your organisation deliver services in?

Source: VAGO.

Figure E3
Question 3: To what extent do you agree with this statement: Service agreement administrative and compliance requirements are appropriately matched to the level of risk associated with the services we are funded to deliver

Figure E3 displays Question 3: To what extent do you agree with this statement: Service agreement administrative and compliance requirements are appropriately matched to the level of risk associated with the services we are funded to deliver

Source: VAGO.

Figure E4
Question 4: Is there any duplication in the service agreement reporting and data your organisation is required to provide to DHHS?

Figure E4 displays Question 4: Is there any duplication in the service agreement reporting and data your organisation is required to provide to DHHS?

Note: Examples of duplication may include being required to provide the same data to different information systems, or providing the same information to different DHHS divisions or areas. This excludes any reporting and data provided to external bodies like the Commonwealth Government.
Source: VAGO.

Figure E5
Question 5: Is there any duplication in the service agreement reporting and data your organisation is required to provide to other parties?

Figure E5 displays Question 5: Is there any duplication in the service agreement reporting and data your organisation is required to provide to other parties?

Note: Examples of duplication may include being required to provide the same information or data you already provide to DHHS, to the Commonwealth Government and accreditation bodies.
Source: VAGO.

Figure E6
Question 6: Do you have staff resources dedicated to completing service agreement administrative and compliance requirements?

Figure E6 displays Question 6: Do you have staff resources dedicated to completing service agreement administrative and compliance requirements?

Source: VAGO.

Figure E7
Question 7: What proportion of time do service delivery staff in your organisation spend on service agreement administrative and compliance requirements?

Figure E7 displays Question 7: What proportion of time do service delivery staff in your organisation spend on service agreement administrative and compliance requirements?

Source: VAGO.

Figure E8
Question 8: To what extent is your organisation able to meet all the service agreement administrative and compliance requirements?

Figure E8 displays Question 8: To what extent is your organisation able to meet all the service agreement administrative and compliance requirements?

Source: VAGO.

Figure E9
Question 9: Does DHHS follow up with your organisation when administrative and compliance requirements are not met?

Figure E9 displays Question 9: Does DHHS follow up with your organisation when administrative and compliance requirements are not met?

Source: VAGO.

Figure E10
Question 10: To what extent do you agree with this statement: I receive all the information I need from DHHS to understand how well my organisation is performing against service agreement targets

Figure E10 displays Question 10: To what extent do you agree with this statement: I receive all the information I need from DHHS to understand how well my organisation is performing against service agreement targets

Source: VAGO.

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