Contract Management Capability in DHHS: Service Agreements

Tabled: 20 September 2018

Appendix D. Survey results: DHHS staff

The following charts summarise the responses to our survey of DHHS service agreement staff, including quantifiable responses to our survey questions. Open-text responses are excluded.

We sent our DHHS survey to 513 staff that either currently or have previously managed service agreements. This included staff that manage service agreements as a core part of their role, as well as staff whose role has less of a focus on managing service agreements. We received 200 responses, equating to a response rate of 39 per cent.

Figure D1
Question 1: Which best describes your involvement with DHHS service agreements?

Figure D1 displays Question 1: Which best describes your involvement with DHHS service agreements?

Source: VAGO.

Figure D2
Question 2: Has your involvement with DHHS service agreements focused on health services, human services, or both?

Figure D2 displays Question 2: Has your involvement with DHHS service agreements focused on health services, human services, or both?

Source: VAGO.

Figure D3
Question 3: In your involvement with managing service agreements, what is (or was) your job title?

Figure D3 displays Question 3: In your involvement with managing service agreements, what is (or was) your job title?

Note: Job titles listed on the horizontal axis were included in at least one response.
Source: VAGO.

Figure D4
Question 4: What DHHS division do you work in?

Figure D4 displays Question 4: What DHHS division do you work in?

Source: VAGO.

Figure D5
Question 5: Which DHHS area do you work in?

Division

Area

Responses

Per cent of total

North

Hume Moreland

5

3%

Loddon

13

8%

Mallee

4

2%

North Eastern Melbourne

10

6%

South

Bayside Peninsula

15

9%

Inner Gippsland

15

9%

Outer Gippsland

5

3%

Southern Melbourne

12

7%

East

Goulburn

6

4%

Inner Eastern Melbourne

10

6%

Outer Eastern Melbourne

10

6%

Ovens Murray

7

4%

West

Barwon

13

8%

Brimbank Melton

5

3%

Central Highlands

14

9%

Western District

8

5%

Western Melbourne

11

7%

Note: This question only applies to those who recorded that they work in one of DHHS's four geographical divisions—North, South, East and West.
Note: Figures may not total 100 per cent due to rounding.
Source: VAGO.

Figure D6
Question 6: Approximately how long have you worked as a service agreement staff member at DHHS?

Figure D6 displays Question 6: Approximately how long have you worked as a service agreement staff member at DHHS?

Source: VAGO.

Figure D7
Question 7: How many funded organisations are you (or were you) responsible for managing?

Figure D7 displays Question 7: How many funded organisations are you (or were you) responsible for managing?

Note: Respondents that reported managing higher numbers of funded organisations commonly included people in managerial or team leader roles.
Source: VAGO.

Figure D8
Question 8: How effective has the orientation and induction provided by DHHS been at giving you the basic skills and knowledge needed to manage service agreements?

Figure D8 displays Question 8: How effective has the orientation and induction provided by DHHS been at giving you the basic skills and knowledge needed to manage service agreements?

Source: VAGO.

Figure D9
Question 9: How effective has training provided by DHHS been at building and maintaining the skills you need to manage service agreements?

Figure D9 displays Question 9: How effective has training provided by DHHS been at building and maintaining the skills you need to manage service agreements?

Source: VAGO.

Figure D10
Question 10: As a new service agreement monitoring staff member, were you assigned service agreements to manage that reflected your level of experience and skills?

Figure D10 displays Question 10: As a new service agreement monitoring staff member, were you assigned service agreements to manage that reflected your level of experience and skills?

Source: VAGO.

Figure D11
Question 11: As a service agreement monitoring staff member, do you (or did you) have an individual performance plan?

Figure D11 displays Question 11: As a service agreement monitoring staff member, do you (or did you) have an individual performance plan?

Source: VAGO.

Figure D12
Question 12: How often do you (or did you) review performance against your individual performance plan with your manager?

Figure D12 displays Question 12: How often do you (or did you) review performance against your individual performance plan with your manager?

Source: VAGO.

Figure D13
Question 13: How effective has the individual performance planning and review process been at addressing your learning and development needs?

Figure D13 displays Question 13: How effective has the individual performance planning and review process been at addressing your learning and development needs?

Source: VAGO.

Figure D14
Question 14: As a service agreement monitoring staff member, what proportion of tasks that you perform are NOT reflected in your position description?

Figure D14 displays Question 14: As a service agreement monitoring staff member, what proportion of tasks that you perform are NOT reflected in your position description?

Source: VAGO.

Figure D15
Question 15: On average, how much time per day do you spend monitoring or managing the performance of funded organisations?

Figure D15 displays Question 15: On average, how much time per day do you spend monitoring or managing the performance of funded organisations?

Source: VAGO.

Figure D16
Question 16: On average, how much time per day do you spend on other tasks (i.e. beyond monitoring or managing the performance of funded organisations)?

Figure D16 displays Question 16: On average, how much time per day do you spend on other tasks (i.e. beyond monitoring or managing the performance of funded organisations)?

Source: VAGO.

Figure D17
Question 17: Do you use the Funded Organisation Performance Monitoring Framework (FOPMF)?

Figure D17 displays Question 17: Do you use the Funded Organisation Performance Monitoring Framework (FOPMF)?

Source: VAGO.

Figure D18
Question 18: Which FOPMF tools do you use?

Figure D18 displays Question 18: Which FOPMF tools do you use?

Source: VAGO.

Figure D19
Question 19: To what extent do you agree with the following statement: There are clear instructions and guidance on how to use FOPMF

Figure D19 displays Question 19: To what extent do you agree with the following statement: There are clear instructions and guidance on how to use FOPMF

Source: VAGO.

Figure D20
Question 20: To what extent do you agree with the following statement: FOPMF helps me to monitor and manage the performance of funded organisations effectively

FIgure D20 displays Question 20: To what extent do you agree with the following statement: FOPMF helps me to monitor and manage the performance of funded organisations effectively

Source: VAGO.

Figure D21
Question 21: Do you use any local systems or tools instead of, or in addition to, FOPMF to monitor the performance of funded organisations?

Figure D21 displays Question 21: Do you use any local systems or tools instead of, or in addition to, FOPMF to monitor the performance of funded organisations?

Source: VAGO.

Figure D22
Question 22: To what extent do you agree with the following statement: I can access information that allows me to see how a funded organisation is performing against its contracted KPIs

Figure D22 displays Question 22: To what extent do you agree with the following statement: I can access information that allows me to see how a funded organisation is performing against its contracted KPIs

Source: VAGO.

Figure D23
Question 23: To what extent do you agree with the following statement: I can access information that allows me to see how a funded organisation is performing in a different DHHS Division or Area

Figure D23 displays Question 23: To what extent do you agree with the following statement: I can access information that allows me to see how a funded organisation is performing in a different DHHS Division or Area

Source: VAGO.

Figure D24
Question 24: To what extent do you agree with the following statement: I can access information that allows me to compare how a funded organisation is performing against other funded organisations that deliver similar services

Figure D24 displays Question 24: To what extent do you agree with the following statement: I can access information that allows me to compare how a funded organisation is performing against other funded organisations that deliver similar services

Source: VAGO.

Figure D25
Question 25: To what extent do you agree with the following statement: I can access information that allows me to compare how a funded organisation is performing against a better practice benchmark

Figure D25 displays Question 25: To what extent do you agree with the following statement: I can access information that allows me to compare how a funded organisation is performing against a better practice benchmark

Source: VAGO.

Figure D26
Question 26: To what extent do you agree with the following statement: I have access to all the information I need to effectively monitor and manage the performance of funded organisations

Figure D26 displays Question 26: To what extent do you agree with the following statement: I have access to all the information I need to effectively monitor and manage the performance of funded organisations

Source: VAGO.

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